Services

Start With the Business Problem.

XperiSource helps financial-services and complex businesses create demand, strengthen operations, manage risk, and use technology, automation and AI to improve performance. Our four partner-led disciplines can be engaged independently or combined around a broader transformation.

GROW creates opportunity. BUILD creates operating capability. PROTECT creates control and resilience. TRANSFORM uses technology, data and automation to make the business better.

Together, they create the conditions to SCALE.

GROW | Strategic Marketing & Growth

Led by Mike Trainor, Partner | Strategic Marketing & Growth

GROW helps companies create qualified demand and connect marketing activity to measurable business outcomes. The practice combines executive-level marketing strategy with practical demand generation, channel development, sales enablement and performance measurement.

• Fractional CMO and strategic marketing leadership
• Account-based marketing and demand generation
• Customer acquisition and lead-generation strategy
• Brand positioning, messaging and market development
• Dealer, lender and strategic channel development
• Content, thought leadership and executive communications
• Sales enablement and funnel optimization
• Digital campaigns, geofencing and targeted acquisition programs
• CRM, MarTech, marketing automation and data strategy
• Conversion analysis, attribution and performance measurement

The objective: create opportunity the organization can actually convert and support.

BUILD | Executive Advisory & Operations

Led by Louis Ochoa, Managing Partner | Executive Advisory & Operations

BUILD focuses on execution. XperiSource works with leadership teams to design, repair and scale the operating infrastructure required to turn strategy into consistent performance.

• Fractional COO and operating-partner leadership
• Strategic planning and operating-model design
• Operational assessments, transformation and turnaround
• Loan origination and funding operations
• Loan servicing, collections, recovery and customer-experience infrastructure
• Process redesign, workflow optimization and performance management
• KPI development, reporting and management cadence
• Technology selection and implementation oversight
• Organization design, leadership development and management infrastructure
• Domestic and nearshore operating models
• Quality, productivity and scalability programs

The objective: build an organization that can execute the strategy without sacrificing quality.

PROTECT | Risk, Compliance & Governance

Led by Robert J. Caracciola, J.D., Partner | Risk, Compliance & Governance

PROTECT helps businesses establish practical risk, compliance and governance systems that work inside day-to-day operations. The emphasis is on repeatable controls, accountability, monitoring and remediation rather than compliance that exists only on paper.

• Compliance Management System design and enhancement
• Regulatory, client and examination readiness
• Compliance monitoring, testing and remediation
• Complaint-management programs
• Vendor and third-party risk management
• Policies, procedures, controls and training
• QA/QC, call monitoring and speech-analytics oversight
• Compliance committee and change-governance frameworks
• Licensing and operational-readiness support
• Business continuity and operational resilience
• Executive and board-level risk reporting

The objective: manage risk responsibly while allowing the business to move forward.

XperiSource provides business, risk and compliance advisory services, not legal services or legal opinions.

TRANSFORM | Technology, Automation & AI

Led by Rick Haskell, Partner | Technology, Automation & AI

TRANSFORM connects technology decisions to real operating outcomes. The practice combines lending technology, risk analytics, automated decisioning, workflow automation, data and modern AI capabilities with an operator’s understanding of originations, servicing, collections and recovery.

• Technology strategy, architecture and modernization roadmaps
• Loan origination, servicing and collections technology
• Build-versus-buy analysis and technology vendor evaluation
• Systems integration and implementation oversight
• Workflow automation and straight-through processing
• AI strategy, use-case identification, governance and implementation planning
• Automated underwriting and decision-engine strategy
• Credit scorecards, risk-based pricing and champion/challenger strategies
• Data, analytics, reporting and decision support
• Collections and recovery technology optimization
• IT infrastructure, business continuity and disaster recovery

The objective: use technology, automation and data to improve decisions, capacity, controls and economics.

XperiSource 360° Business Assessment

For businesses that need a clear starting point, the XperiSource 360° Business Assessment evaluates the company through all four disciplines and converts the findings into a prioritized transformation roadmap.

Four Perspectives. One Comprehensive Assessment.

GROW
Market position, customer acquisition, channels, funnel, conversion and marketing technology.

BUILD
Operating model, organization, processes, systems, staffing, management infrastructure and performance.

PROTECT
Compliance, risk, governance, complaints, QA/QC, vendors and regulatory readiness.

TRANSFORM
Technology architecture, integrations, automation opportunities, data, analytics, AI readiness and resiliency.

Engagement Models

XperiSource offers flexible ways to engage experienced executive leadership, from focused assessments to ongoing advisory and hands-on transformation.

360° Business Assessment

A defined diagnostic engagement using one or all four disciplines, followed by an executive roadmap.

Partner Advisory Retainer

Ongoing access to senior XperiSource partners for strategy, oversight, decision support and targeted execution.

Fractional Executive Engagement

Hands-on executive leadership for companies that need experienced C-suite capability without immediately adding a full-time position.

Transformation Project

Defined implementation work around a specific operational, marketing, compliance or technology objective.

Growth & Transformation Program

Multi-discipline engagement combining strategy, implementation and executive oversight across a broader business transformation.

Industries We Know

Our partners bring hands-on experience across financial services and complex, technology-enabled businesses.

We Don’t Hand You a Binder and Leave.

XperiSource is built around experienced operators. We identify what needs to change, help leadership make the decisions, and stay close enough to execution to help turn the plan into measurable progress.

Create Opportunity. Build Capability. Manage Risk. Transform the Business.

The result: SCALE.

Start With the Business Problem.

You do not need to know which XperiSource practice you need before contacting us. Start with the challenge. We will determine which executive disciplines should be around the table.

START A CONVERSATION